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In using you are deemed to have read and agreed to the following terms and conditions:

Overcoming Multiple Sclerosis (‘OMS’) makes available this website and mobile applications (‘Online Platforms‘ or ‘Online Platform‘).

These Online Platforms are provided at no charge on the express condition that users agree to be bound by these terms and conditions.


The following terminology applies to these Terms and Conditions, Privacy Statement, Disclaimer Notice and any or all Agreements: ‘Client’, ‘You’, ‘User’ and ‘Your’ refers to you, the person accessing this website and accepting OMS’ terms and conditions. ‘OMS’, ‘Ourselves’, ‘We’ and ‘Us’, refers to OMS. ‘Party’, ‘Parties’, or ‘Us’, refers to the Client and us, or either the Client or us.


Overcoming Multiple Sclerosis is a charitable organization registered in the United Kingdom with the UK Charity Commission (no. 1157579) as well as other countries. Our UK headquarters address is c/o Critchleys LLP, Beaver House, 23-38 Hythe Bridge Street, Oxford, Oxfordshire, OX1 2EP, England. Our telephone number is +44 1844 318778. For information about the charity and its other global affiliates please email [email protected].

Changes to the Terms and Conditions

We reserve the right to change these terms and conditions by posting new terms on the Online Platforms. All such changes will be effective immediately upon posting. Your use of the Online Platforms will constitute your binding acceptance of these terms and conditions.

Medical Information

OMS is a source of information about multiple sclerosis (MS). The Online Platforms provide educational and general information on the express condition that you agree to be bound by these terms and conditions. Although our comments are based on professional advice, published experience and expert opinion, such information does not represent therapeutic recommendation or prescription and is not meant to be a substitute for advice provided by a doctor or other qualified health care professional.

Privacy Statement

We are committed to protecting your privacy. Authorized employees within OMS only use any information collected from individual users on a need-to-know basis. We constantly review our systems and data to ensure the best possible service to our users. There are specific penalties for unauthorized actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings should such offenses occur.


We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by OMS will only be in connection with the provision of agreed services and information. Any information you supply in registering on this site will be kept strictly confidential.

Third-Party Websites

The Online Platforms may contain links to websites and applications that are unrelated to us and are owned and operated by third parties (the ‘third-party sites’). OMS does not make any representations or warranties about any third-party sites you may access through an Online Platform. These links are provided solely as a convenience to you and do not constitute an endorsement or affiliation with OMS. OMS is not responsible for the contents of, or any products or services offered on, any third-party sites.

Access and Security

OMS reserves the right to withdraw or amend the Online Platforms without notice. We will not be liable if for any reason all or any part of the Online Platforms are unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Online Platforms, or all of the Online Platform, to users, including registered users. To access the Online Platforms or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of any of the Online Platforms that all the information you provide on the Online Platforms is correct, current and complete. You agree that all information you provide to register with any Online Platform is governed by our Privacy Policy and you consent to all actions we take with respect to your information consistent with our Privacy Policy. You are responsible for the security of your own password and account and should use caution when accessing your account. Please notify us if there is any unauthorized access to your account and contact us if you need your password reset.

Monitoring and Termination of Users

You acknowledge and agree that we may monitor user activities, information, and conduct on the Online Platforms and, in our sole discretion, terminate a user account, and access and/or remove content for any reason.

Anything You Post on the Online Platforms is Public

Carefully consider what you post to the Online Platforms and make available to other users. Information you post to the Online Platforms may be publicly available and you agree that you will not post or otherwise provide any information that you would not want to be publicly available.

Acceptable Use Policy

You agree you will not:

  1. Upload, post, email or otherwise transmit or link to any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of anyone’s privacy, hateful, fraudulent, pornographic, profane, offensive, or racially, ethnically or otherwise objectionable, or may expose OMS or its users to any harm or liability of any type.
  2. Intimidate or harass another through either affirmative or passive means (each user is solely responsible for his or her interactions with other users).
  3. Post photographs or videos of or with someone else unless you have their explicit permission.
  4. Post incomplete, false, or misleading information, impersonate another person, or misrepresent your affiliation with a person or entity or post topics with the sole purpose of starting a dispute.
  5. Disclose personal information about another person or harass, stalk, abuse, or post objectionable material.
  6. Attempt to communicate with users who have expressed the desire that you not communicate with them.
  7. Upload, post, email or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright or other intellectual property right of any party.
  8. Upload, post, email or otherwise transmit any advertising, promotional materials, ‘junk mail,’ ‘spam,’ ‘chain letters,’ ‘pyramid schemes’ or any other form of solicitation except as specifically allowed by the terms and conditions (posting the same note more than once can be considered ‘spam’ or ‘spamming’).
  9. Harvest or collect email addresses or other contact information of other users from the Online Platforms by electronic or other means for the purposes of sending unsolicited emails or other unsolicited communications.
  10. Upload, post, email or otherwise transmit any material that contains software viruses, worms, ‘Trojan Horses,’ or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.
  11. Interfere with or disrupt the Online Platforms or servers or networks connected to the Online Platforms, or disobey any requirements, procedures, policies or regulations of networks connected to the Online Platforms.
  12. Intentionally or unintentionally violate, or encourage the violation of, any applicable local, state, national or international law.
  13. Promote or sell vitamins, medications, health care products or services, or products or services of any kind.

Children’s Privacy

The OMS website is not directed at children who are under 13 years of age. It is our policy to require that individuals requesting information on this website be 13 years of age or older. Should we receive personal information from a person who we know is under 13, we will automatically delete such information from our database. The information will not be used for any purpose.

User Interactions

We are not responsible for any disputes or disagreements between you and any user you interact with using the Online Platforms. You assume all risk associated with dealing with other users, including advice, medical or otherwise, that other users may share with you. You agree to resolve disputes directly with the other user. You release OMS of all claims, demands, and damages arising from disputes among users of the Online Platforms. You also agree not to involve us in such disputes.

Electronic Communication

By using the Online Platforms, providing personal information through registration on your profile page, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Online Platforms. If we learn of a security system’s breach, you consent that we may attempt to notify you electronically by posting a notice on or through the Online Platforms or sending an email to you.

Authorization of Use and General Prohibited Uses

We authorize you to view and download the content on the Online Platforms for your lawful, non-commercial and personal use as expressly permitted by and subject to the restrictions contained in the terms and conditions. You must maintain all copyright and other proprietary notices contained in the material. The Online Platforms shall not be used by any person to post, transmit, display, publish, distribute or otherwise exploit content or other materials that: i. violates the terms and conditions; ii. infringes upon the intellectual property rights of others or violates other personal rights of others; iii. is fraudulent, deceptive, defamatory, obscene, threatening, harassing, abusive, hateful, or embarrassing to another user or any other person or entity; or iv. violates applicable laws, rules and regulations. You agree that you will not use any robot, spider or other automated device, process, or means to access the Online Platforms, nor will you disrupt or interfere with any material or another’s use of the Online Platforms.

You Give OMS a License to Your Content

By creating, posting, or sharing your user content on or through the Online Platforms, and subject to the OMS Privacy Policy, you grant OMS a worldwide, non-exclusive, sub-licensable, royalty-free, transferable license to reproduce, distribute, publicly display, publicly perform, create derivative works of, and otherwise use, modify, and exploit your user content for any purpose without compensation to you, including for the purpose of promoting the Society and its services. You waive any rights you may have regarding your content being altered or manipulated in any way that may be objectionable to you. This license does not apply to information we agree to maintain as private pursuant to our Privacy Policy. You also hereby grant each user of the Online Platforms a non-exclusive license to access your content through the Online Platforms. You also acknowledge that OMS may use anonymous and aggregated data about Online Platform users. You agree that you will not obtain, as a result of your use of the Online Platforms, any right, title, or interest in or to such content. You represent and warrant that you own, control or otherwise have sufficient rights to the content posted or provided by you on or through the Online Platforms and that your posting does not violate the privacy rights, publicity rights, copyrights, trademark rights, contract rights, or other intellectual property rights of others.

Links to this Website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out in these terms and conditions will apply to your use of this website by linking to it.

Links from this Website

We do not monitor or review the content of other parties’ websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by OMS and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. OMS will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exist on all text relating to OMS, its intellectual property, images, logos, brand identity and the full content of this website.


You agree to defend, indemnify and hold harmless OMS, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of the terms and conditions or your use of the Online Platforms.

Waiver and Severability

No waiver by OMS of any term or condition in the terms and conditions shall be deemed a continuing waiver, and shall not prevent OMS from asserting any right under the terms and conditions. If a court or other tribunal holds to be invalid, illegal or unenforceable any provision of these terms and conditions, the remaining provisions of the terms and conditions will continue in full force and effect.

Governing Law

The laws of England and Wales govern these terms and conditions. By accessing this website you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access.

Entire Agreement

The terms and conditions, as well as our Privacy Policy, constitute the sole and entire agreement between you and OMS with respect to the Online Platforms.

Refund policy – all events

No Quibble Returns

OMS wants to be as helpful as possible and appreciates that circumstances can change. You can return your tickets for any reason, at any time for a refund or exchange. In all instances the following conditions apply:


Deposits for Retreats

We will usually refund deposits if we can find someone to easily fill your place on the retreat. However, we reserve the right to withhold the deposit if we incur disproportionate administration effort to resolve the booking changes.

Payment Balances for Retreats

Places on retreats are very limited and we usually have a waiting list for places, so we cannot afford to waste them.We will only refund the amount that you have paid in full, if the place you are vacating has been filled.

All Events other than Retreats:

All tickets are refundable up until the point at which we commit to the catering arrangements, usually within 14 days of the event. Within 14 days of the event, we reserve the right to retain the cost of catering from you, but will refund any residual balance.

How to obtain a refund or exchange for another event:

Contact us by email as soon as possible at [email protected] and explain your change in circumstances. We will endeavor to process your refund within seven working days. Last updated on May 24, 2018