Introduction

These Terms apply to your use of www.overcomingms.org and any Overcoming MS mobile applications, online communities or related online services that link to these Terms (together, the “Online Platforms”).

By using the Online Platforms, you agree to these Terms. If you do not agree to these Terms, please do not use the Online Platforms.

In these Terms, “you” means the person using the Online Platforms, and “we”, “us” and “our” means Overcoming MS.

Status and contact details

Overcoming MS is a charity registered in England and Wales with the Charity Commission under charity number 1157579. Overcoming MS is also registered in Scotland under the charity number SC050752, and operates in Northern Ireland. Overcoming MS is also a registered company limited by guarantee in England and Wales under the following registration number, 9044459.

Our address is c/o Gravita Oxford LLP, First Floor, Park Central, 40-41 Park End Street, Oxford, Oxfordshire, OX1 1JD, United Kingdom. Our telephone number is +44 1844 318778. For information about the charity and its other global affiliates, please email [email protected].

Changes to these Terms

We may update these Terms from time to time by posting revised Terms on the Online Platforms. The updated Terms will apply from the date they are posted. Your continued use of the Online Platforms after that date will constitute your acceptance of the updated Terms.

Medical and health information

Overcoming MS provides information and support relating to multiple sclerosis (MS). The information on the Online Platforms is provided for general educational and informational purposes only.

The Online Platforms do not provide medical advice and should not be treated as a substitute for advice from your doctor or another appropriately qualified healthcare professional. You should not start, stop or change any treatment, medication, diet, exercise programme or other health-related course of action on the basis of information available through the Online Platforms without first seeking appropriate professional advice.

Although our content may be based on professional advice, published experience, expert opinion and community experience, individual circumstances vary and the information on the Online Platforms may not be suitable for you. If you have urgent medical concerns, you should contact your doctor, emergency services or another appropriate medical provider.

Accuracy, availability and liability

We take reasonable care to provide information that is accurate and up to date, but we do not guarantee that the Online Platforms, or any content on them, will always be complete, accurate, current, available or free from errors.

To the fullest extent permitted by law, we exclude all liability arising from reliance on information available through the Online Platforms, interruptions to access, or the acts or omissions of other users or third-party websites.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.

Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which explains how we collect, use, store, share and protect personal data, as well as your rights under applicable data protection laws.

Any personal information you provide when registering for or using the Online Platforms will be handled in accordance with our Privacy Policy. If you have questions about how we use personal data, please contact us using the details in the Privacy Policy,

Cookies

Our Online Platforms use cookies and similar technologies. Some cookies are necessary for the Online Platforms to work properly. Others, such as analytics or optional functionality cookies, are used only where permitted by law and, where required, with your consent.

Further information about the cookies and similar technologies we use, why we use them, and how you can manage your preferences is set out in our Cookie Policy.

Safeguarding and reporting concerns

We are committed to providing a safe and respectful environment for everyone who comes into contact with Overcoming MS, including service users, staff, trustees, volunteers and members of the wider community.

If you have a safeguarding concern, or if you are concerned about behaviour or content on the Online Platforms, please report it to us using the contact form in our website.

We may take action where we reasonably consider it necessary to protect users, comply with our safeguarding obligations, comply with applicable law or regulatory guidance, or protect the integrity of the Online Platforms.

Third-party websites and resources

The Online Platforms may contain links to websites, applications or resources owned or operated by third parties. These links are provided for convenience and information only. We do not control and are not responsible for third-party websites, applications, resources, products, services, content or privacy practices.

A link to a third-party website or resource does not amount to an endorsement, approval or affiliation unless we expressly state otherwise. You should review the terms and privacy notices of any third-party websites or services before using them or providing personal information.

Product references and recommendations

As a charity, our primary responsibility is to provide trustworthy, independent information and support to the people we serve.

We do not endorse products or services in exchange for financial compensation, commissions, sponsorship or any other commercial benefit. Any products, brands or services mentioned by our facilitators, staff, volunteers or within our resources are mentioned solely on the basis of personal experience, professional knowledge, independent assessment or feedback from the communities we support.

Where facilitators suggest particular products or brands, those suggestions are made in good faith and reflect what they have found helpful personally or professionally. They are not made as a result of any financial arrangement, partnership or incentive from the manufacturer or supplier unless this is clearly disclosed.

Any reference to a product, brand or service is provided for general information only and does not constitute medical, nutritional, legal, financial or other professional advice. Individual needs and experiences vary, and you should consider a range of options and seek professional advice where appropriate before making purchasing or health-related decisions.

Maintaining our independence and the trust of our community is fundamental to our work.

Access, registration and account security

We may withdraw, suspend, restrict or amend all or any part of the Online Platforms where we reasonably consider it necessary, including for maintenance, security, safeguarding, legal or operational reasons.

To access certain parts of the Online Platforms, you may be asked to provide registration details or other information. You must ensure that any information you provide is accurate, current and complete.

You are responsible for keeping your account details and password confidential. You should notify us promptly if you become aware of any unauthorised access to your account or any suspected security issue.

Monitoring, moderation and termination

We may monitor, moderate, remove or restrict access to content, suspend or terminate accounts, or restrict access to the Online Platforms where we reasonably consider it necessary. This may include where:

• you breach these Terms or any applicable community guidelines;
• you misuse the Online Platforms or interfere with their operation or security;
• your conduct creates safeguarding, safety, legal, regulatory or reputational concerns;
• your content infringes the rights of others or appears unlawful, harmful, misleading or inappropriate; or
• we are required or reasonably requested to do so by law, a regulator, law enforcement body or safeguarding authority.

We are not obliged to monitor all content on the Online Platforms, but we may do so to help protect users and operate the Online Platforms responsibly.

Public posts and user content

Please carefully consider what you post or share on the Online Platforms. Information you post may be visible to other users or the public, depending on the nature of the Online Platform and your account settings.

You should not post personal information, health information or other sensitive information about yourself unless you are comfortable doing so. You must not post personal information, images, videos or health information about another person unless you have their permission and it is lawful to do so.

You are responsible for the content you post or submit. You confirm that you have the rights and permissions needed to post or submit that content and that doing so does not infringe the rights of any other person.

Acceptable use

You agree that you will not use the Online Platforms to:

• upload, post, email, transmit or link to content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, hateful, fraudulent, pornographic, invasive of privacy, discriminatory or otherwise objectionable;
• intimidate, harass, exploit, groom, abuse, stalk or otherwise harm another person;
• attempt to move vulnerable users or other users into inappropriate private communications;
• post photographs, videos or personal information about someone else unless you have their explicit permission and it is lawful to do so;
• post incomplete, false or misleading information, impersonate another person, misrepresent your affiliation with a person or organisation, or deliberately start disputes;
• disclose personal information about another person or post private, confidential or sensitive information without authority;
• attempt to communicate with users who have made clear that they do not wish to communicate with you;
• upload, post, email or transmit content that infringes intellectual property rights or other rights of any person;
• upload, post, email or transmit advertising, promotional material, junk mail, spam, chain letters, pyramid schemes or other solicitation except where expressly permitted;
• harvest or collect email addresses or other contact information from the Online Platforms for unsolicited communications;
• upload, introduce or transmit viruses, malware, worms, Trojan horses or other harmful code;
• interfere with or disrupt the Online Platforms, servers, networks or security measures;
• use robots, spiders, scraping tools or other automated means to access the Online Platforms without our permission;
• encourage or assist any breach of these Terms or any applicable law; or
• promote or sell vitamins, medications, healthcare products or services, or products or services of any kind unless specifically permitted by us.

Children and young people

If any part of the Online Platforms is made available to children or young people, we will apply appropriate safeguarding, privacy and moderation arrangements. Parents, guardians and carers should consider whether the Online Platforms are suitable for any child or young person in their care.

User interactions

You are responsible for your interactions with other users of the Online Platforms. We are not responsible for disputes, disagreements, advice or information shared between users, including medical, diet, lifestyle or other health-related experiences shared by users.

You should exercise your own judgement and seek professional advice where appropriate. If you have concerns about another user, content on the Online Platforms or any safeguarding issue, please report it to us promptly.

Electronic communications and security notices

We may send you service, security, privacy and administrative messages relating to your use of the Online Platforms. Where required by law, we will notify affected individuals and/or regulators of relevant personal data breaches.

Intellectual property and permitted use

All content, trademarks, logos, graphics, videos, publications and other materials on the Online Platforms remain the intellectual property of Overcoming MS or its licensors unless otherwise stated.

You may view, download and print content from the Online Platforms for your lawful, personal, non-commercial use, provided that you do not modify it and you retain all copyright and proprietary notices. You must not otherwise copy, reproduce, publish, distribute, adapt, exploit or use our content without our prior written permission, unless permitted by law.

Licence to user content

When you post, upload or submit content to the Online Platforms, you grant us a non-exclusive, worldwide, royalty-free licence to use, host, store, reproduce, display, moderate and make that content available as necessary to operate, provide, protect and improve the Online Platforms.

We will not use your identifiable personal story, image, testimonial or health-related content for fundraising, publicity or promotional purposes without your separate consent.

This licence does not affect your ownership of your content. It also does not apply to personal information except as described in our Privacy Policy.

Links to our website

You may link to our website provided that you do so in a way that is fair, lawful and does not damage our reputation or suggest any form of association, approval or endorsement where none exists.

You must not frame our website or link to it from any unlawful, misleading, offensive or inappropriate content. We may require you to remove a link if we reasonably consider that it breaches this section.

Complaints and reporting issues

If you have a complaint about the Online Platforms, content, moderation, events or your interaction with Overcoming MS, please contact us using the contact form in our website.

Events, bookings, donations and refunds

Some events, courses, fundraising activities, donations or other transactions may be subject to separate terms and conditions. You should read the applicable terms before registering, booking, donating or making payment.

Refunds, cancellations, substitutions and changes to events will be handled in accordance with the applicable event terms, booking terms, donation terms or refund policy. If there is any inconsistency between these Terms and specific event, booking or donation terms, the specific terms will apply to the relevant transaction.

Indemnity

You agree to reimburse us for reasonable losses, costs and expenses we suffer as a direct result of your unlawful use of the Online Platforms, your infringement of third-party rights, or your material breach of these Terms.

Waiver and severability

If we do not enforce any part of these Terms, that does not mean we have waived our right to do so later. If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue in full force and effect.

Governing law

These Terms are governed by the laws of England and Wales. Subject to any mandatory rights you may have as a consumer in your country of residence, the courts of England and Wales will have exclusive jurisdiction over disputes arising out of or in connection with these Terms or your use of the Online Platforms.

Entire agreement

These Terms, together with our Privacy Policy, Cookie Policy and any applicable event, booking, donation or community terms, set out the terms that apply to your use of the Online Platforms.

 

 

Last updated in August 2026.